Returns & Refunds.
You may return merchandise if it meets the
guidelines below. Please take note that NOT ALL items are returnable like USED,
ALTERED, OPENED AND ABUSED . Your RMA number ( Returm Merchandise Authorization
) is also your Costbuy Order No. For general questions, please e-mail us
at email@example.com /
firstname.lastname@example.org or call us 323-923-0333.
Return Address :
RMA # : "Please enter Your Costbuy Order No.
2914 Leonis Blvd
Vernon, CA 90058
You may return merchandise via UPS, FedEx or
USPS. All returns must be made in original condition and include ALL components.
If the components or accessories are FACTORY SEALED , they must be returned also
in SEALED , WORKING AND ORIGINAL CONDITION. If you have any questions about the
first guideline, please contact us via e-mail.
30-DAY RETURN PERIOD. Normally, we only accept
returns within 30 days from the date package was received WITH THE FOLLOWING
- ABUSED . If you have any questions about
the second guideline , please contact us via e-mail.
RE-STOCKING FEE. A 15% to 25% restocking fee
will be charged based on the condition of the merchandise because they have been
used, opened or are not returned in the original packaging . The restocking fee
applies unless the item is defective or damaged , or you received the wrong
item. If you have any questions about the third guideline, please contact us via
FOURTH GUIDELINE :
NON-REFUNDABLE SHIPPING AND HANDLING. Unless
the return or exchange is due to an error on our part, we can not refund
shipping and handling. If you have any questions about the fourth guideline,
please contact us via e-mail.
Return shipping cost is the responsibility of
the buyer. We strictly implement the fifth regulation of our company's return
policy. For exemptions and questions about the fifth regulation, please contact
us via e-mail.
DEAD ON ARRIVAL OR FACTORY DEFECT MERCHANDISE.
Please take note that ALL products we sell online come with the MANUFACTURER'S
WARRANTY for defects . Replacement for the unit or its parts and accessories can
only be sent by the maker or manufacturer. If necessary, our company will assist
you in communication with the manufacturer or we will provide the contact
information until your case or problem is resolved. For questions about the
sixth guideline , please contact us via e-mail.
TOTALLY DAMAGED RETAIL BOX OR UNACCEPTABLE
CONDITION OF THE PACKAGE HANDED OVER BY THE SERVICE CARRIER LIKE UPS, FedEx or
USPS . Our products are well-packaged to withstand damage during shipping. We
double-box many items, and refuse to carry products that are easily damaged
during shipping. If an item looks like damaged or parts are missing, please
notify us IMMEDIATELY. We will make every effort to help you as quickly as
possible. If the damaged box was caused by mishandling by the Service Carrier (
UPS, FedEx or USPS ) , you can always refuse the merchandise.
Costbuy reserves the rights to edit, update or
delete any context stated with the above guidelines .